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Privacy Policy

Striwch takes privacy and data protection very seriously. Our privacy policy aims to inform you about the information we collect, how we use it, and how we protect it. We have a legal obligation to guarantee the confidentiality of our users' and customers' data.

STRIWCH Pte. Ltd.

​Effective date : 17 December 2025

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Striwch Privacy Policy and Service Usage

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Striwch understands the importance of protecting the personal data of users of its platform (website, mobile application and related services). The information collected is used to improve the services offered, optimize the user experience, ensure the security of transactions and, where applicable, to communicate information relating to Striwch services.

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​The data collected may be used, in particular, for:

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  • Provide and manage collaborative shipping services

  • Connect travelers, shippers, and concierges

  • Manage payments and transactions

  • Ensure regulatory and customs compliance

  • Prevent fraud and enhance security

  • Improve the platform's interface and features

  • Inform users of service updates and developments

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Access to services

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Some services require the creation of a secure Striwch account, including:

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  • Collaborative Expedition

  • Striwch Express

  • Travel Monetization

  • International Concierge Service

  • Striwch Premium

  • Xperience

  • Striwch for Kids

  • Striwch for business (Business Account)

  • MoneySwap

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The data collected in these spaces is processed in accordance with the contractual agreements specific to each service and applicable regulations.

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Technical data

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Technical data (connection logs, identifiers, cookies and analytical tools) may be used to ensure security, prevent abuse and optimize the ergonomics of the platform.​

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Contractual framework and responsibilities

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Use of Striwch services is subject to:

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  • General Terms of Use

  • Specific terms and conditions applicable to each service

  • Applicable limitations of liability

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The terms and conditions relating to transport, concierge services, financial services or professional services are detailed in the dedicated contractual documents.

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International compliance​

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Striwch operates in compliance with applicable data protection regulations in the relevant jurisdictions.

Depending on the user's location, additional provisions may apply, particularly regarding rights of access, rectification, erasure, restriction of processing, objection, and data portability.

1. What information does Striwch collect during your visit?

2. Does Striwch ask for personal information?
3. How does Striwch use this information?
4. What happens if you access a third-party site via Striwch?
5. On what legal basis does Striwch process your data?
6. With whom does Striwch share your data?
7. Is your data transferred internationally?
8. How long is your data kept?
9. How does Striwch protect your data?
10. What are your data protection rights?
11. How does Striwch protect minors?
12. How does Striwch use cookies and similar technologies?
13. How to contact Striwch regarding data protection?

14. Amendments to this Policy

1. What information does Striwch collect during your visit?​

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Striwch's servers may automatically record certain technical data, particularly when using the platform:​​

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  • IP address

  • Connection data

  • Device type and browser

  • Browsing data

  • Technical identifiers and cookies

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These technical journals do not directly collect your email address unless you voluntarily provide it via a form or user account.

2. Does Striwch ask for personal information?​

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Yes. Some sections require account creation or registration, including:​

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  • Collaborative Expedition

  • Striwch Express

  • Travel Monetization

  • International Concierge Service

  • Striwch Premium

  • Xperience

  • Striwch for Kids

  • Striwch for business (Business Account)

  • MoneySwap

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​Depending on the service used, the following information may be requested:​

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  • Identification data (first name, last name)

  • Contact information (address, email, phone number)

  • Payment information

  • Shipping information

  • Business information (business accounts)

  • Information required for concierge services

  • Data required for Striwch for Kids (with legal consent)

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This data is collected in order to provide the requested services, manage transactions, comply with legal obligations and improve our services.

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3. How does Striwch use this information?​

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The information collected allows us to:​

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  • Perform contractual services

  • Connect users

  • Manage payments and transactions

  • Ensure security and prevent fraud

  • Comply with legal and regulatory obligations

  • Improve services and the user experience

  • Communicate service-related information

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Striwch does not sell personal data to third parties.

Service providers may assist Striwch in operating its services (payment, hosting, logistics), under a strict contractual obligation of confidentiality.

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4. What happens if you access a third-party site via Striwch?​

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Some features may redirect you to independent partners or service providers.

In this case, only technical information indicating that you came from the Striwch platform (referrer address) may be transmitted.


Striwch is not responsible for the privacy policies of third-party websites. We encourage you to review their respective policies.

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5. On what legal basis does Striwch process your data?​

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The processing of your personal data is based on legal grounds recognized by applicable regulations, which may include, in particular:

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  • The performance of a contract, when processing is necessary for the provision of Striwch services (collaborative shipping, travel monetization, concierge services, business accounts, financial services, etc.);

  • Your explicit consent, when required by law, particularly for certain communications or specific processing activities;

  • Compliance with a legal or regulatory obligation, including, in particular, tax, customs, financial, or anti-money laundering requirements;

  • Striwch's legitimate interest, when proportionate and not infringing on your fundamental rights (platform security, fraud prevention, service improvement, legal defense).

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When processing is based on consent, this consent can be withdrawn at any time, without affecting the lawfulness of prior processing.

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6. With whom does Striwch share your data?​

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Your data may be disclosed, strictly to the extent necessary, to the following categories:

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  • Partner travelers within the framework of the collaborative expedition;

  • Independent concierges within the framework of assistance services;

  • Logistics providers and carriers;

  • Payment service providers and financial institutions;

  • Technical service providers (hosting, security, maintenance, analytical tools);

  • Administrative, judicial, or regulatory authorities when required by law.

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​Striwch does not sell, rent or trade your personal data.​

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All partners and subcontractors are subject to strict contractual commitments regarding confidentiality, security and compliance with applicable data protection regulations.

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7. Is your data transferred internationally?​

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As part of its international activities, Striwch may transfer personal data to countries other than the user's country of residence.​

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​When these transfers occur, Striwch implements appropriate safeguards, including:

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  • The use of standard contractual clauses recognized by the competent authorities;

  • The application of legally recognized protection mechanisms;

  • The implementation of enhanced technical and organizational measures designed to preserve the confidentiality and integrity of data.

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These transfers are regulated to ensure a level of protection equivalent to that required by applicable regulations.

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8. How long is your data kept?​

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Personal data is kept only for the period strictly necessary:​

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  • To perform contractual services;

  • To comply with legal, tax, and regulatory obligations;

  • To handle any complaints or disputes;

  • To protect the rights and legitimate interests of Striwch.

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​At the end of the applicable periods, the data is deleted, anonymized or archived in accordance with legal requirements.​

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9. How does Striwch protect your data?​

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Striwch implements appropriate technical and organizational measures to ensure a level of security commensurate with the risk, including in particular:

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  • Data encryption where appropriate;

  • Restricted access control systems;

  • Monitoring and incident detection protocols;

  • Internal procedures for managing data breaches;

  • Strict limitation of data access to authorized personnel only.

These measures aim to prevent any unauthorized access, loss, alteration, disclosure or destruction of personal data.​​

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10. What are your data protection rights?​

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Depending on the applicable legislation in your jurisdiction, you may have the following rights:​

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  • Right of access to your personal data;

  • Right to rectification of inaccurate information;

  • Right to erasure (under the conditions provided by law);

  • Right to restriction of processing;

  • Right to object to certain processing;

  • Right to data portability;

  • Right to lodge a complaint with a competent supervisory authority.

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The exercise of these rights may be subject to certain legal conditions and identity checks.​​

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11. How does Striwch protect minors?​

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When services are offered to minors, particularly through Striwch for Kids, Striwch requires verifiable consent from the legal guardian where legally mandated.


The collection of data relating to minors is strictly limited to what is necessary, and enhanced safeguards are in place to ensure an appropriate level of security.

12. How does Striwch use cookies and similar technologies?​

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Striwch uses cookies and similar technologies in order to:​

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  • Secure access to user accounts;

  • Ensure the platform's proper technical operation;

  • Analyze service performance and usage;

  • Personalize certain features;

  • Improve the overall user experience.

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Users can manage their preferences via their browser settings or the consent management mechanism provided on the platform.

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13. How to contact Striwch regarding data protection?​

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The data controller is:

Striwch Global Pte. Ltd.

Company incorporated under the Companies Act 1967 of Singapore


Registered office:
160 Robinson Road
#14-04 Singapore Business Federation Center
Singapore 068914
Republic of Singapore


For any questions regarding personal data protection or to exercise your rights, you can contact:


Email: privacy@striwch.com
Legal email: legal@striwch.com


In accordance with the Personal Data Protection Act (PDPA) of Singapore, Striwch has appointed an internal Data Protection Officer responsible for ensuring compliance with applicable obligations.


Users located in the European Union may have additional rights under Regulation (EU) 2016/679 (GDPR). If necessary, a representative within the European Union may be appointed in accordance with applicable legal requirements.

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14. Amendments to this Policy​

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Striwch reserves the right to modify this Policy to reflect legal, regulatory, or operational changes.


Continued use of the services after an update constitutes acceptance of the current version.

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