Cancellation and Refund Policy

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STRIWCH

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Last updated: March 2026

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1. Purpose of this Policy

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This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may occur on the Striwch platform.

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Striwch operates as a digital platform connecting users to facilitate certain services, including but not limited to:

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• collaborative shipping;

• monetization of unused luggage space during travel;

• international concierge services;

• other services offered through the platform.

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Cancellation and refund conditions may vary depending on the nature of the service involved.

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2. Cancellation by the User

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A user may cancel a request before the service has been confirmed by the other party.

In such cases, no cancellation fees will apply.

Once a service has been confirmed, cancellations may be subject to certain conditions and possible fees depending on the stage of the transaction.

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3. Collaborative Shipping Cancellations

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For collaborative shipping services:

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• if the cancellation occurs before the package or documents are handed over, the user may be eligible for a full or partial refund depending on the circumstances;

• if the cancellation occurs after the package has been handed over or transport has started, refunds are generally not possible.

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4. Travel-Related Cancellations

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When a traveler offers available luggage space:

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• if the trip is cancelled before the item is handed over, the transaction may be cancelled;

• if the cancellation occurs after the traveler has accepted the transport request, refund conditions may depend on the agreement between the users.

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5. Concierge Services

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Certain concierge services may require preparation or operational arrangements.

In such cases:

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• cancellations made before the service begins may qualify for a full or partial refund;

• once the service has started, any fees related to the service may become non-refundable.

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6. No Guarantee of Transaction

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Striwch does not guarantee:

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• the availability of a traveler or service provider;

• the successful completion of a transaction between users;

• the outcome of services arranged through the platform.

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Striwch acts solely as a technology platform facilitating connections between users.

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7. User Disputes

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In the event of a dispute between users regarding cancellations or refunds, Striwch may, at its discretion:

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• review the situation;

• facilitate communication between the parties;

• suggest a reasonable resolution.

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However, the primary responsibility for the transaction remains with the users involved.

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8. Platform Service Fees

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In certain situations, service fees charged by Striwch may be:

• non-refundable; or

• partially refundable depending on the circumstances.

These fees help cover operational and platform-related costs.

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9. Force Majeure

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Refunds may not be guaranteed in cases of circumstances beyond the control of Striwch or the users, including but not limited to:

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• weather disruptions;

• travel restrictions;

• government decisions;

• transportation interruptions.

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10. Refund Requests

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All cancellation or refund requests must be submitted through the official channels available on the platform.

Striwch will review such requests within a reasonable timeframe.

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11. Changes to this Policy

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Striwch reserves the right to modify this Cancellation and Refund Policy at any time to reflect changes in the platform’s services or operational requirements.

The most recent version will always be available on the website.