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Community Guidelines


STRIWCH


Last updated: March 2026

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1. Our Commitment

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Striwch is a digital platform that facilitates connections between users for services related to:

 

  • collaborative shipping;

  • monetizing luggage space during travel;

  • international concierge services;

  • other mobility-related assistance services.


These Community Guidelines aim to guarantee a safe, transparent, and respectful environment for all users.


2. Respect Among Members

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All users must behave respectfully.


The following behaviors are prohibited:

 

  • insults or offensive remarks;

  • discrimination or harassment;

  • intimidation or threats;

  • abusive behavior towards other users.

 

3. Authenticity and Transparency

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Users must provide accurate and truthful information.

 

It is prohibited to:

 

  • use a false identity;

  • provide misleading information;

  • create multiple accounts to circumvent the platform's rules.

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4. Rules for Senders

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Users wishing to send items via the platform must:

 

  • provide an accurate description of the goods being sent;

  • ensure that the goods being transported are authorized;

  • comply with customs and transport regulations.


It is strictly prohibited to send:

 

  • illicit substances;

  • weapons or ammunition;

  • explosives or hazardous materials;

  • counterfeit goods;

  • any goods prohibited by applicable laws.

 

5. Rules for Travelers

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Travelers offering available space in their luggage must:

 

  • Comply with airline regulations;

  • Check the contents of the items being transported;

  • Refuse any suspicious or prohibited items;

  • Comply with the customs regulations of both the departure and arrival countries.

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Travelers remain responsible for the items they agree to transport.

 

6. Rules for Concierges

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Concierges operating through the platform must:

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  • Act professionally;

  • Respect the commitments made to users;

  • Provide honest and transparent services.

  • Any fraudulent or abusive behavior may result in immediate account suspension.


7. Security and Compliance

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Striwch may implement certain measures to enhance the platform's security, including:

 

  • Verifying certain information;

  • Requesting additional documents;

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Account suspension in case of suspicious behavior.


These measures are designed to protect the entire community.


8. Reporting Abusive Behavior

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Users are encouraged to report any suspicious activity or activity that violates the platform rules.

Striwch will review each report and may take appropriate action.


9. Penalties for Non-Compliance

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In the event of a violation of the Community Rules, Striwch may take various actions:

 

  • Warning;

  • Temporary account suspension;

  • Account deletion;

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Reporting to the appropriate authorities when required by law.


10. Changes to the Rules

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These Community Rules may be updated to reflect changes in Striwch services and regulatory requirements.

The most recent version is always available on the website.

 

11. Community Commitment

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By using the Striwch platform, each user agrees to contribute to a community based on:

 

  • Trust

  • Transparency

  • Respect

  • Security.

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