Community Guidelines

STRIWCH

Last updated: March 2026

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1. Our Commitment

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Striwch is a digital platform that facilitates connections between users for services related to:

 

• collaborative shipping;

• monetizing luggage space during travel;

• international concierge services;

• other mobility-related assistance services.

These Community Guidelines aim to guarantee a safe, transparent, and respectful environment for all users.

2. Respect Among Members

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All users must behave respectfully.

The following behaviors are prohibited:

 

• insults or offensive remarks;

• discrimination or harassment;

• intimidation or threats;

• abusive behavior towards other users.

 

3. Authenticity and Transparency

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Users must provide accurate and truthful information.

 

It is prohibited to:

 

• use a false identity;

• provide misleading information;

• create multiple accounts to circumvent the platform's rules.

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4. Rules for Senders

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Users wishing to send items via the platform must:

 

• provide an accurate description of the goods being sent;

• ensure that the goods being transported are authorized;

• comply with customs and transport regulations.

It is strictly prohibited to send:

 

• illicit substances;

• weapons or ammunition;

• explosives or hazardous materials;

• counterfeit goods;

• any goods prohibited by applicable laws.

 

5. Rules for Travelers

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Travelers offering available space in their luggage must:

 

• Comply with airline regulations;

• Check the contents of the items being transported;

• Refuse any suspicious or prohibited items;

• Comply with the customs regulations of both the departure and arrival countries.

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Travelers remain responsible for the items they agree to transport.

 

6. Rules for Concierges

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Concierges operating through the platform must:

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• Act professionally;

• Respect the commitments made to users;

• Provide honest and transparent services.

• Any fraudulent or abusive behavior may result in immediate account suspension.

7. Security and Compliance

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Striwch may implement certain measures to enhance the platform's security, including:

 

• Verifying certain information;

• Requesting additional documents;

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Account suspension in case of suspicious behavior.

These measures are designed to protect the entire community.

8. Reporting Abusive Behavior

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Users are encouraged to report any suspicious activity or activity that violates the platform rules.

Striwch will review each report and may take appropriate action.

9. Penalties for Non-Compliance

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In the event of a violation of the Community Rules, Striwch may take various actions:

 

• Warning;

• Temporary account suspension;

• Account deletion;

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Reporting to the appropriate authorities when required by law.

10. Changes to the Rules

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These Community Rules may be updated to reflect changes in Striwch services and regulatory requirements.

The most recent version is always available on the website.

 

11. Community Commitment

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By using the Striwch platform, each user agrees to contribute to a community based on:

 

• Trust

• Transparency

• Respect

• Security.

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